TERMS OF SALE & DELIVERY

Terms & Conditions of Sale & Delivery

1. Application:

These terms and conditions of sale and delivery apply to any agreement between ametsis, CVR no. 30541359 and ametsis' business customers regarding the sale and delivery of kitchen items, bags, candles, etc. Applies to all purchases made at ametsis or via our webshop.

2. Basis for agreement:

Unless otherwise agreed in writing between the parties, deliveries are made on the basis of the general terms and conditions of delivery set out below.

3. New customers:

All new customers at ametsis are credit assessed before the first order. All forms of credit require prior approval of ametsis' bookkeeping with regard to any credit insurance. The first 2 invoices must be paid in advance for subsequent credit of 30 days net.

4. Prices & Shipping:

All prices on the webshop are stated in Danish kroner excluding VAT. Prices are subject to change. Discount by agreement – gross prices are seen directly on the webshop and apply to the entire package as stated.

·         Orders are usually delivered within 48 hours in DK.

• Orders over DKK 2500 are delivered free of charge in Denmark.
• Orders under DKK 2500 will be subject to a shipping fee of DKK 79.
• Pallets are normally delivered as disposable pallets. Invoiced at DKK 60 per item ex. VAT.

Ametsis reserves the right to impose temporary surcharges on transport, including fuel and energy surcharges, in the event of significant changes in external costs. Such surcharges will appear separately on the invoice and will be adjusted or cancelled in line with market developments.

Ametsis does not pay for additional costs associated with delivery, including waiting time, time deliveries, unsuccessful driving or special delivery requirements. Such costs are invoiced in full to the buyer. It is the buyer's responsibility to ensure that delivery can take place without unnecessary waiting time

5. Reservations:

Ametsis makes reservations for errors (typo/typing errors) and omissions in prices, descriptions and images as well as for sold out items. Ametsis has the full right to change prices and descriptions with 1 month's notice. Sold out items are NOT re-shipped, but must be reordered.

6. Payment:

All prices are net 14 days upon receipt of the item, unless otherwise agreed. If the payment deadline is not met, a reminder letter will be sent with a fee of DKK 100 and an interest charge of 2% per commenced month.

7. Retention of Title:

In any case where any form of credit is granted, the sale is deemed to have been made with retention of title so that the delivery remains the property of the ametsi until the full purchase price plus costs incurred has been paid.

8. Complaints:

For B2B sales, there is no right of withdrawal. After the purchase is completed, it is referred to as an accepted agreement. The right of complaint is granted based on current sales law. Complaints from the private customer must be made through the dealer. It is the dealer's responsibility to complain about the product to ametsis. The warranty only covers material and manufacturing defects and not damage that occurs as a result of wear and tear, improper handling, lack of maintenance, etc. If a defect is found on the product, it must be documented to ametsis, possibly by email with attached photo. Contact ametsis' customer service by email: info@ametsis.dk

The following damages are not credited:

 

• Damage that has occurred during shipment to the consumer – it is expected from here that the goods are securely packed so that no damage such as scratches and breakage occurs. We expect the retailer to send with filling in the box that goes between the products, and between the products and the shipping box - e.g. bubble wrap, crumpled paper/foil or other material that constitutes a protective layer.
• Damage that has occurred during the dealer's handling – e.g. knife marks in the lid after using a knife to open boxes, collisions with forklifts, water damage, etc.
• If the retailer believes that there is a casting defect, the products must be returned to us in their original packaging (i.e. complete packages) before a credit can be given, as we must assess the complaint and possibly send the products on to the factory.

 

All packages we receive from our manufacturers are checked for breakage or damage and in the same way we expect the retailers to check the goods before sending them to the end customer. In this way, we achieve the most satisfied end customers.

9. Delivery time:

Delivery of orders is aimed to take place within 48 hours from the time the order is received and registered with ametsis. Ametsis accepts no liability for any loss or cost incurred as a result of the delay in delivery, unless otherwise expressly confirmed in writing by Ametsis. When placing special orders, the buyer is obliged to receive the purchased item up to 3 months after the agreed delivery time. Delivery time means the time that elapses from the customer's acceptance of the order confirmation, containing the specifications confirmed by ametsi, until delivery takes place. If any specification on the order is changed in relation to the order confirmation, the delivery time will be changed and a new delivery time will be sent to the customer. Even if the item of sale is not a mass-produced product, but a specially manufactured product, ametsis is not liable for delays without express written agreement.

10. Shortcomings:

Complaints must be made immediately upon receipt of the product for visible defects and within 8 days after delivery has taken place for invisible defects. In the event of a timely complaint about defects, ametsis will rectify delivery or proportionate refusal. Any rectification of defects via a third party may only take place with the prior written consent of ametsis. Ametsis is not liable for the Buyer's operating loss, loss of profit or other indirect loss, including loss to third parties, in the event of delay or defects in the delivered.

11. Transport damage:

Upon receipt of the goods, the customer must check these for defects, defects and damages. If there are visible defects, defects or damage to the goods or suspicion thereof, reservations are made for this on the consignment note, which is subsequently acknowledged by the driver. A copy of the receipted consignment note and email with information about the damage, which goods and how many, will be sent to ametsis immediately after the damage has been discovered. If no reservations have been made on the consignment note, you lose the right to complain. Damaged goods may only be returned to ametsis by written agreement.

12. Product Liability:

Ametsis is only liable for the damage caused by the sold product if it can be documented that the damage is due to gross negligence on the part of Ametsis. Ametsis is never liable for operating losses, loss of profit or other indirect losses.

13. Returns:

Any return of goods can only be made by prior agreement with ametsis. Non-stocked goods can only be returned if defects are found in the delivered goods. Other goods can be returned by written agreement with ametsis against a deduction of 25% of the purchase price and costs associated with the return are borne by the buyer. The same applies to cash on delivery shipments that are not redeemed. All returns are at the buyer's expense and risk. If the item is returned without prior agreement with ametsis, the item will be returned to the buyer at the buyer's expense and risk.

14. Termination of the Agreement:

Agreements are terminated in all cases of the customer's business cessation, suspension of payments, restructuring or bankruptcy. Ametsis reserves the right to withdraw from the agreement if the customer is acquired, transferred, merged or becomes in arrears.

15. Confidentiality:

The Customer may not disclose, use or enable others to use ametsis' trade secrets or other information of any kind that is not publicly available. This obligation shall apply during the trade between the parties and for an indefinite period after the termination of the trade, regardless of the reason for the termination.

16. Personal data:

In connection with lifting tasks, ametsis receives personal data from the customer. The personal data is registered and stored by ametsis as part of the agreement to provide the agreed services. In the event that tasks are solved by another haulier ordered by ametsis, the customer's personal data will be transferred to the haulier, this to ensure correct delivery. Regarding information about the processing of personal data, please refer to the personal data policy on ametsi's website:### In relation to foreign hauliers, personal data is also registered and stored in order to ensure correct payment and communication.

17. Force Majeure:

In the event of a strike, lockout or other form of work stoppage at the suppliers, as well as war, blockade, quarantine, fire, ice, epidemics, piracy, traffic disruptions in general, accidents, breakdowns or other unforeseen reasons that prevent or significantly impede the execution of the order or its transport to the place of delivery, the supplier is free from liability as long as the obstacle remains.

18. Applicable law and jurisdiction:

Any disputes are settled according to Danish law and at the ametsis home court, which is the Court of Næstved.